Privacy Policy
Our Privacy Commitment
At Mateasse Inc. (“Mateasse”) we know how important it is to protect your personal information. Whether you are shopping with us online or in person we want to make every customer experience safe and secure. In keeping with that goal, we have developed this Privacy Policy to explain our practices for the collection, use, and disclosure of your personal information.
Application of this Policy
This Policy applies to Mateasse retail stores and cafés (“Stores”), Mateasse’ internet web sites (“Sites”), and all other channels in which Mateasse collects and uses your personal information.
What Information does Mateasse Collect?
At Mateasse, we collect two types of information: personal information and non-personal information. The types of information we collect depend on the nature of your interaction with us.
Personal information
Personal information is information that can identify an individual or information about an identifiable individual. We may collect personal information such as:
your contact information - e.g., name, postal address, telephone number, and email address;
your personal preferences - e.g., product wish lists, language preferences, and marketing consent; and
your transaction information - e.g., products purchased, method of payment, amount paid, and credit or debit card number.
You may choose not to provide us with your personal information. However, if you make this choice we may not be able to provide you with the product, service, or information that you requested. For example, we can only offer to ship and sell product to you from an on-line order if you have provided us with certain credit card and address information.
Non-personal information
Non-personal information does not identify you as an individual. For example:
We may ask you for your postal code to assist us with planning our flyer distribution;
We may collect certain non-personal data when you visit our Sites, such as the type of browser you are using or the referring URL;
If you use a mobile application to buy goods information such as your device ID, your location may be collected;
We may automatically collect website use information when you visit our Sites. This information may include information about your Internet service provider, your operating system, browser type, domain name, Internet protocol (IP) address, your access times, the website that referred you to us, the Web pages you request, and the date and time of those requests. Our collection of website use information may involve the use of cookies and web beacons. Cookies are small data files stored on your hard drive by a website. Web beacons are electronic images that may be used on our Sites or in our emails; or
We may collect and summarize customer information in a non-personal, aggregate format for statistical and research purposes. We may, for example, summarize our data to determine that a certain percentage of contest entrants are male, aged 18 to 25.
How is Your Personal Information Used?
Mateasse may use your personal information for a number of different business purposes, for example to:
fulfill your specific requests for products, services or information;
provide customer support to assist you with your questions or complaints;
conduct surveys in order to improve our services;
measure and improve the effectiveness of our Sites or our marketing endeavours;
detect and protect against fraud and error;
track and analyze your purchases and preferences to better understand your product and service needs and eligibility;
tailor our online content or in-store offerings based on your preferences;
if you ask us, to offer and promote additional products and services we offer; and
for other purposes as described in this Privacy Policy.
Your Consent
Mateasse will collect, use, or disclose your personal information only with your knowledge and consent, except where required by law and except as provided for in our Privacy Policy. When you choose to provide us with your personal information you consent to the use of your personal information as identified in this Privacy Policy and as may be further identified at the time of collection.
Express Consent
Sometimes you will be asked to give your express consent, such as by checking a box to indicate your consent to receive marketing communications, or by providing your signature to indicate your acceptance of the use and disclosure terms presented on an application form.
Implied Consent
Other times, we may obtain your consent implicitly when we can reasonably conclude that you’ve given consent by some action you have taken or an action you have decided not to take. Generally, this occurs where the purpose for use of your personal information would be reasonably apparent to you.
Withdrawing Your Consent
You may notify us at any time that you wish to withdraw or change your consent to our use and disclosure or your information. We will accommodate your request subject to legal and contractual restrictions related to your transactions.
If you have "opted in" or subscribed to a newsletter or mailing list, we will always provide you the opportunity to "opt out" or unsubscribe. For example, each e-newsletter we send to you will include a link or other method to unsubscribe or decline further e-newsletters.
Information Mateasse Collects Directly from You
Listed here are some further examples of the ways that we collect personal information directly from you and how we use it.
In-Store Purchases
When you purchase a Mateasse product or service, you may need to provide us with contact and payment information (such as credit card information) so that we can process your request or complete your transaction. Examples where we need contact information include delivery services. If we also wish to use this information to send you promotional information we will ask for your express consent.
Returns and Exchanges
Our goal is to ensure that you are satisfied with your purchase, Mateasse offers a Return Policy described in our Terms of Sale click here. For Mateasse to continue to offer our Return Policy, we need to avoid fraud to the extent reasonably possibly. To that end we ask for personal information such as your name, address, and telephone number for the purposes of detecting and preventing fraud. You may also be asked to produce photo ID for verification purposes only.
Applying for Mateasse Gift Card
When you apply for a Mateasse gift card, certain contact and financial information is collected and reviewed to approve, establish and maintain the card accounts.
Purchase Follow-Up and Surveys
Following a purchase we may send you a follow-up communication to thank you for your business, or we may contact you to ensure that you are completely satisfied with the delivery, setup, or installation of your new product.
We may use contact information collected in Stores or online, to conduct occasional surveys and other customer research. These surveys are entirely voluntary and you may easily decline to participate.
Our Web Sites
Our Sites can be browsed anonymously. However, to engage in certain special features or functions of our Web Sites, or to order products and services from our Sites, you may be asked to provide certain personal information, such as your name, email address, postal address, telephone number, or credit card information. We use this information to create your account, contact and correspond with you about your order, respond to your inquiries, and monitor functions of our Sites that you choose to use, such as Customer Reviews.
If you choose to ship an order to a third party, you represent and warrant that you have obtained all necessary consents from the third party to permit Mateasse to collect, use, and disclose the third party’s personal information for the purposes of fraud prevention and processing and shipping the order.
Customer Reviews
If Customer Reviews are enabled by Mateasse on its Sites, Customer Review functionality is provided as a rating system that offers you the chance to share your thoughts on a product.
These reviews are accessible to all Web Site visitors so please use discretion when posting information to them and do not post personal information.
Sign-Up for Newsletters or Updates
Mateasse may offer newsletters and promotional communications. Should you choose to enrol we will collect your contact information, such as name and email address. This information will only be used to send you the newsletter and promotional announcements that you have requested. You will be able to "unsubscribe" at any time by using the unsubscribe link included in the footer of the newsletter or by using the unsubscribe link included below under the heading "Unsubscribe". Our subscriber list will never be sold or rented to other parties.
Participate in a Contest or Promotion
From time to time, we may run contests or promotions. If you participate, you may be asked for contact information as well as additional optional survey information (for example, product preferences). Personal information from contest entries will be used only to administer the contest and contact you if you win. For research and analysis purposes, we may also summarize contest survey information in a manner that no longer identifies individual participants. All contests and promotions are subject to this Privacy Policy and the rules that will be available with each particular campaign. Some contests are conducted by third parties and will be subject to the third party’s policies.
Email a Friend
While visiting our Web Sites you may choose to use an "Email a Friend" tool, if one is available, which would allow you to inform a friend about products of interest to you. The information you provide will be used to send a one-time email to your friend, inviting them to our Web Sites. We will not add your friend to a mailing list and will not send them further email unless they choose to receive such communications from us. When using the "Email a Friend" tool you are contacting your friend directly and as such you acknowledge that you are responsible for this correspondence and not Mateasse. If you provide us with personal information concerning another individual (e.g., email address), you represent and warrant that you have obtained all necessary consents from that individual to enable us to use that personal information for the identified purpose.
Loyalty and Reward Membership
Loyalty and rewards programs may be created by Mateasse and may include a component where we ask for your contact information so we can administer the program. Your membership application information, information about your transactions and redemptions, and any other information you provide from time to time will be used to administer your membership, communicate with you about your membership, and to better understand your preferences and eligibility for Mateasse’s products and services. Membership in such a loyalty and reward program will result in certain membership-related communications (such as notification of reward certificates, statement updates, and program updates). On occasion Mateasse may also use this information to provide you with additional personalized marketing, notifications of sales and special events, and other exclusive member-only offers. If you do not wish to receive these additional special offers and notifications, you will be able to so indicate on your online enrolment form or by updating your preferences in your profile.
Call Centres
Mateasse may choose to operate customer support call centres to accept and address your questions, concerns, or complaints. When you contact our call centres, we may ask for personal information to help us respond to your inquiry or to verify your identity. For example if you have a question about the status of a recent online order, we will ask for personal information to verify that you are the account holder. We may also monitor or record your telephone discussions with our customer support representatives for training purposes and to ensure service quality.
Information Mateasse Collects Automatically
In some cases, we automatically collect certain information.
Our Sites
When you use our Sites, we may collect the Internet Protocol (IP) address of your computer, the IP address of your Internet Service Provider, the date and time you access our Sites, the Internet address of the web site from which you linked directly to our Sites, the operating system you are using, the sections of the Sites you visit, the pages read and images viewed, and the content you download from the Sites. This information is used for system administration purposes, to improve the Sites and other conventional purposes.
Cookies
The Sites use "cookies", a technology that installs a small amount of information on a Sites’ user's computer to permit the Sites to recognize future visits using that computer. Cookies enhance the convenience and use of the Sites. For example, the information provided through cookies is used to recognize you as a previous user of the Sites (so you do not have to enter your language preference every time, for example), to offer personalized web page content and information for your use, to track your activity at the Sites, to respond to your needs, and to otherwise facilitate your Web Site experience. You may choose to decline cookies if your browser permits, but doing so may affect your use of the Sites and your ability to access certain features of the Sites or engage in transactions through the Sites.
Sites’ Tracking Information
We may use web beacons or pixel tags to compile tracking information reports regarding user demographics, Sites’ traffic patterns, and online purchases. We may then provide these reports to advertisers and others. None of the tracking information in these reports can be connected to the identities or other personal information of individual users. For our own research purposes we may link tracking information with personal information voluntarily provided by users of our Sites. Once such a link is made, all of the linked information is treated as personal information and will be used and disclosed only in accordance with this Privacy Policy.
Links to Other Web Sites
Our Sites may contain links to other web sites or Internet resources which are provided solely for your convenience and information. When you click on one of those links you are contacting another web site or Internet resource. Mateasse has no responsibility or liability for, or control over, those other sites or Internet resources or their collection, use and disclosure of your personal information. We encourage you to read the privacy policies of those other Web sites to learn how they collect and use your personal information.
In-Store Video Surveillance
Mateasse retail stores may be under video surveillance for safety and loss prevention purposes. The recorded images of our customers are viewed only when required. There may also be occasion where video footage is used for general demographic or traffic flow analysis.
Data on Returned Product
When returning products which may contain stored or recorded personal information, like computers, PDAs, digital cameras, etc., you are responsible for deleting or removing all personal information and media from your product before you return it. Mateasse is not responsible for any use by a third party of personal data or media left behind on a returned item.
Supplementing Information
From time to time we may supplement information you give us with information from other sources, such as information validating your address or other available information you have provided us. This is to help us maintain the accuracy of the information we collect and to help us provide better service.
Does Mateasse Share Your Information?
Mateasse does not sell or rent our customers’ personal information to any other party. However, in the normal course of business we may use some of your personal information within our corporation and with third parties acting on our behalf or as permitted or required by law.
Some of these operations may result in personal information collected by Mateasse being stored or processed outside of Canada and, as a result, your personal information may be accessible to law enforcement and regulatory authorities in accordance with the law of these foreign jurisdictions.
Service Providers
Mateasse may use third parties to manage one of more aspects of our business operations, including the processing or handing of personal information. When we do use an outside company, we use contractual or other appropriate means to ensure that your personal information is used in a manner that is consistent with this Privacy Policy.
For example, we may share personal information with third parties to perform services on our behalf such as: fulfilling online orders, processing non-cash payments, sending marketing communications, servicing products, conducting research surveys, verifying and validating information that you have provided to us, delivering products, and providing customer support services.
In its dealings with you, Mateasse will take precautions to prevent the fraudulent use of your information on our Website and will use industry standard authentication procedures to ensure your protection while shopping with us online. This includes, but is not limited to, contacting financial institutions or credit reporting agencies to ensure the authenticity of your credit card and to validate your credit card billing information.
Product Safety Recalls
In the event we receive notice from a manufacturer of a product safety recall, we may provide your contact information, limited to name, address, and telephone number, to the manufacturer so that they may notify you of the recall and supply details of any replacement or repair programs. This transfer or your contact information will occur only for recalls that may impact your personal safety or impair the functionality of the product you purchased from us.
Sale or Transfer of all or part of Mateasse
Any information we have about you may be transferred or disclosed to a purchaser or prospective purchaser in the event of a sale, assignment, or other transfer of all or a portion of our business or assets. Should such a transfer occur, we will use reasonable efforts to try to ensure that the transferee uses your information in a manner that is consistent with this Privacy Policy.
Legal Disclosure
Mateasse may disclose your information as permitted or required by law. For example, we may be compelled to release information by a court of law or other person or entity with jurisdiction to compel production of such information. If we have reasonable grounds to believe information could be useful in the investigation of improper or unlawful activity, we may disclose information to law enforcement agencies or other appropriate investigative bodies.
How does Mateasse Protect Your Information?
The security of your personal information is a high priority for Mateasse. We maintain appropriate safeguards and current security standards to protect your personal information, whether recorded on paper or captured electronically, against unauthorized access, disclosure, or misuse. For example, electronic records are stored in secure, limited-access servers; we employ technological tools like firewalls and passwords; and we ensure our employees are trained on the importance of maintaining the security and confidentiality of personal information.
Choosing a Password
When you create an online account on our Sites, you need to select a personal password. To maximize your level of protection, you should choose at least 6 characters including a combination of both letters (upper and lower case) and numbers. You are solely responsible for maintaining the secrecy of your password and any account information. Mateasse will never send an unsolicited communication asking you for your password or requesting that you update your account credentials.
How Can You Verify Your Information?
You may check your information to verify, update, or correct it. If you created an account on one of our Sites, you can access and change your online account profile yourself. You can also ask to review any of the information that we have retained, how we have used it, and to whom we have disclosed it at any time by contacting us as indicated below under the heading "Contacting Mateasse". Subject to certain exceptions prescribed by law, and provided we can authenticate your identity, you will be given reasonable access to your personal information, and will be entitled to challenge the accuracy and completeness of the information and to have it amended as appropriate.
When is Your Information Removed?
We keep your information only as long as we need it for legitimate business purposes and to meet any legal requirements. We have retention standards that meet these parameters. We destroy your information when it is no longer needed, or we remove your personally identifiable information to render it anonymous.
Contacting Mateasse
Mateasse is responsible for all personal information under its control. If you have any questions, concerns or complaints about the privacy practices of our organization please contact us at the following address
Email: info@mateasse.com (please read the Important Reminder below)
We will respond to your request or investigate your concern as quickly as we can, but no later than 30 days from the date of receipt of your query.
Important Reminder about email communications:
Please remember that email sent over the public Internet is not secure. If you send an email directly to us from your own email account the contents will not be encrypted. We strongly recommend that you do not send sensitive information (like a credit card number) to us via unencrypted email. Mateasse is not responsible for any transmission by you of any personal information over the public Internet.
Will this Privacy Policy Change?
To accommodate changes in our services, changes in technology, and legal developments, this Privacy Policy may change over time without notice to you. We may add, change, or remove portions of the Privacy Policy when we feel it is appropriate to do so. We encourage you to review our Privacy Policy periodically. Each time you submit personal information or use our services you agree to be bound by the then current terms of the Privacy Policy. Whenever we update the Privacy Policy we will change the date to indicate when the changes were made.
Last Updated: Feb. 27, 2014